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    Crisis Management Guide

    While using the connectivity of your social media can help you expand the reach and power of the brand, it can damage it. When you face a social media crisis, every action you take online, and even offline, will be monitored by many of your followers, customers, and critics.


    This is why it is crucial to develop a plan to respond to any crisis so as to ensure that your response will not result in even more negative feedback. When developing a response action plan, you need to consider many issues including the severity of the crisis and the type of crisis your brand is facing. It is highly necessary for any brand to train its teams for crisis management.


    In this guide, we will cover the following topics: 

    • Preparation for a crisis.
    • Crisis spotting.
    • Crisis management.
    • Crisis termination.

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    Available in Arabic and English 
    Industry competitive analysis
    Asset 3
    Updated users demographics

    Crowd Analyzer

    Crowd Analyzer is the leading Arabic social media listening tool. Since 2013, it has been an essential tool that provides accurate and essential insights and analytics for clients to further enhance their social media presence.

    Own Media Analysis -1

    Your Owned Media Analysis

    Monitor online conversations on your own posts and pages.


    Competitive Benchmarking

    Receive analytics related to competitors by monitoring their activities and conversations on their social media pages.

    Campaign Analysis 

    Features such as sentiment analysis of Arabic and English content will measure the success of the campaign and the satisfaction of your audience.

    Crowd Analyzer is a beautiful social listening tool that distinguished itself by analyzing the Arabic dialects. It showed a great development and a breakthrough over a very short period time. The team is great too.

    Social Media Lead - Dubai Media Incorporated
    Alaa Adel Zidan

    Im using Crowd Analyzer for a year now, It's one of the great tools for insights and listening. We managed to act effectively based on data since we used the platform. One of the main platform I watch every morning.

    Marketing Director - Domino's MENAP
    Ibrahem AlSuhaibani

    I'm very pleased to use Crowd Analyzer. In addition to the fact that the tool is great for the business, the team of the company is very dedicated and the customer management team is very responsive. It's great to know that a company is always eager to support customers in various ways. 

    Social Media Officer - Paltel
    Abdallah Saleh